Privacy Policy

​I may use information you provide through the Website to:

• Respond to your questions or requests

• Respond to prospective-client inquiries

• Provide information about counseling services

• Help determine whether my services may be a good fit for your needs

• Communicate with you about scheduling or next steps

• Maintain and improve the Website

• Protect the security and integrity of the Website

• Meet applicable legal, regulatory, and professional obligations

I do not sell your personal information. I also do not use information submitted through the Website contact form for targeted advertising.

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A Note About Confidentiality

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As a licensed mental health counselor, I take privacy and confidentiality seriously. New Hampshire law recognizes privileged and confidential communications between licensed mental health practitioners and their clients.

However, a Website inquiry is not the same thing as a clinical record or an established therapeutic relationship. Information you submit through a public-facing website or contact form may pass through third-party technology used to operate the Website.

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For that reason, please use the contact form only for basic information needed to contact you. Please do not use it to share sensitive clinical information.

Once you become a client, information related to your treatment is handled in accordance with applicable federal and New Hampshire privacy and confidentiality requirements, as described in my Notice of Privacy Practices and other practice documents.

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Website Contact Form

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My Website is hosted by Wix, and the Website contact form is provided through Wix. When you submit the contact form, the information you provide may be transmitted to and stored by Wix and/or systems used to deliver your submission to me. I use this information to respond to your inquiry and communicate with you about potential services.

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Please remember that no method of transmitting information over the internet can be guaranteed to be completely secure. If you have an urgent mental health concern or are experiencing an emergency, please do not use this Website or contact form to seek immediate assistance. Call 911, go to the nearest emergency department, or contact an appropriate crisis service.

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Secure Client Portal and Sessions Health

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My Website includes a link to a secure client portal provided through Sessions Health. The client portal may be used for services such as:

• Completing intake and practice forms

• Scheduling appointments

• Secure communication

• Accessing documents

• Telehealth/video sessions

• Payment and billing functions

Information submitted through the client portal may include sensitive personal and health information. Information associated with your treatment is handled according to applicable professional, federal, and state privacy requirements.

The client portal is separate from this Website and is provided through Sessions Health. Sessions Health has its own privacy and security practices.

For information about Sessions Health's handling of information, please review its current privacy information directly through Sessions Health.
 

Information Collected Automatically
 

Like most modern websites, this Website may collect certain technical information automatically when you visit.

Depending on the Website's configuration, this may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate date and time of your visit

• Referring website

• General information about how visitors interact with the Website

This information may be used to operate the Website, maintain security, troubleshoot technical problems, and understand general Website usage.

I do not currently use Google Analytics or advertising pixels on this Website.
 

Cookies and Similar Technologies
 

The Website may use cookies or similar technologies provided by Wix or other services that are necessary for the Website to function properly, maintain security, remember preferences, or provide certain Website features.

I may add additional analytics, marketing, scheduling, or other third-party technologies in the future. If I do, I will update this Privacy Policy as appropriate and use applicable consent or privacy controls where required.

You can also manage or restrict cookies through your web browser.
 

Future Analytics and Marketing
 

At this time, I do not use Google Analytics, Meta Pixel, or similar advertising/marketing tracking technologies on this Website.

In the future, I may use privacy-conscious analytics tools to understand how visitors use the Website and improve its content and functionality.

I may also offer an optional email newsletter or other educational communications.

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If you choose to subscribe to a future newsletter or marketing communication, you will be able to unsubscribe at any time using the unsubscribe option provided in the communication. I will not make your receipt of mental health services dependent on your consent to receive marketing communications.

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Educational Materials and Future Online Resources
 

I may eventually offer educational materials, downloadable resources, worksheets, or other tools through this Website. If I offer resources that require you to provide personal information, I will explain what information is being collected and why it is needed at the point of collection.
 

Please do not include sensitive clinical information in publicly accessible forms, comments, downloads, or other Website features unless specifically instructed to do so through an appropriate secure system.
 

Third-Party Websites and Services
 

The Website may contain links to third-party websites or services, including my secure client portal. These websites may have their own privacy policies and terms of use. Once you leave my Website, the privacy practices of the third party generally apply. I encourage you to review the privacy practices of any third-party service before providing personal information. 
 

How I Protect Information
 

I take reasonable steps appropriate to the nature of the information I collect to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. No website or electronic communication system can be guaranteed to be completely secure. For this reason, I encourage you to use the secure client portal rather than the Website contact form for sensitive or clinical information.
 

New Hampshire law also imposes requirements concerning the protection of computerized personal information and notification in the event of certain security breaches. 

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Your Choices
 

You are welcome to contact me if you have questions about personal information you have submitted through this Website.

You may also:

• Ask what information I have received through a Website inquiry

• Ask me to correct inaccurate contact information

• Ask whether information you submitted through the Website can be deleted, subject to applicable legal and professional requirements

• Unsubscribe from future marketing or newsletter communications

• Manage cookies through your browser or available Website privacy controls

If your request concerns your clinical records or protected health information, please refer to my Notice of Privacy Practices and use the appropriate process for requesting access to or amendment of your records.
 

New Hampshire Privacy Law
 

I am committed to respecting the privacy of individuals who visit this Website and to complying with applicable federal and New Hampshire privacy requirements. New Hampshire's mental health practice law provides important confidentiality protections for communications between licensed mental health practitioners and their clients. New Hampshire's consumer privacy law, RSA 507-H, contains specific exclusions for HIPAA covered entities and business associates and for protected health information. Nothing in this Website Privacy Policy is intended to limit any privacy or confidentiality rights you may have under applicable law.
 

Children's Privacy
 

This Website is not intended to knowingly collect personal information from children through general Website forms or features for purposes unrelated to providing requested services. If you are a parent or legal guardian contacting me on behalf of a minor, please provide only the information necessary to make your inquiry. Please do not include detailed clinical information through the Website contact form.
 

Changes to This Privacy Policy
 

As my practice and Website evolve, I may update this Privacy Policy from time to time. For example, I may update the policy if I add new Website features, analytics, online resources, newsletter services, or other technology. When I make changes, I will update the “Last Updated” date at the top of this policy.
 

Contact
 

If you have questions about this Privacy Policy or how information submitted through this Website is handled, please contact me:

Mandy Lipka, LMHC
Whole Soul Psychotherapy
mandy@WholeSoulPsychotherapy.com
508.257.1330

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